To reset your password using the Apple Support app on a friend or family member's device, the device owner will need to download the Apple Support app.
To download the Apple Support app, the device owner needs to open App Store on their iPhone, iPad, or iPod touch with iOS 12 or later, then search for Apple Support and download the app. They can also open this article on their iPhone, iPad, or iPod touch and download the Apple Support app in App Store.
Then have them hand the device to you. Any information that you enter will not be stored on the device. Open the Apple Support app and follow these steps:
- Tap the Get Support tab at the bottom of the screen.
- Scroll down and tap Apple ID.
- Tap Forgot Apple ID Password, then tap Get Started.
- Tap "A different Apple ID."
- Enter the Apple ID that you need to reset the password for.
- Tap Next, then follow the steps on your screen until you receive confirmation that your Apple ID password is changed.